Terms of service

Welcome to Charivelle. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our services.

General Information

This website is operated by Waynz AB under the brand Charivelle.
Throughout the site, the terms “we”, “us” and “our” refer to Charivelle.

By visiting our website or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old, or
  • Have permission from a parent or legal guardian

Products & Availability

We make every effort to ensure that all product descriptions, images, and prices are accurate.

However, we reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities available for purchase
  • Correct errors, inaccuracies, or omissions without prior notice

Pricing & Payments

All prices are displayed in USD ($) unless stated otherwise.

We reserve the right to change prices at any time without prior notice.

Payments are processed securely through trusted third-party providers. By placing an order, you confirm that you are authorised to use the selected payment method.

Order Acceptance

Once you place an order, you will receive a confirmation email.

Please note:

  • This email does not guarantee acceptance of your order
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors

Shipping & Delivery

Delivery times and shipping details are outlined in our Shipping Policy.

While we aim to deliver within estimated timeframes, we are not responsible for delays caused by external factors such as courier issues.

Returns & Refunds

Our returns and refund procedures are detailed in our Returns & Refund Policy.

By making a purchase, you agree to the terms outlined in that policy.

Intellectual Property

All content on this website including images, text, branding, logos, and design is the property of Charivelle and may not be used, reproduced, or distributed without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Charivelle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

User Conduct

You agree not to:

  • Use our website for unlawful purposes
  • Violate any applicable laws or regulations
  • Interfere with the security or functionality of the website

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will take effect immediately upon being published on this page.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws.

Contact Information

If you have any questions regarding these Terms, please contact us:

Email: support@charivelle.com 

Phone: +17867356150

Company Information

Company Name: Waynz AB
Brand: Charivelle
Company Number: 559494-7730
Company Address: Åbygatan 1, Norrköping, 602 18, Sweden

Customer Care Hours

Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time - ET)
Saturday & Sunday: Closed

We strive to respond within 24 hours during our customer service hours.

Thank you for choosing Charivelle.
Where calm living meets timeless comfort.

Contact Us Here!