Payment Policy

At Charivelle, we aim to provide a secure, seamless, and transparent payment experience for every customer.

Accepted Payment Methods

We accept a range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Currency

All prices on our website are displayed in USD ($) unless otherwise stated.

If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees.

Payment Security

Your security is our priority.

All transactions are processed through encrypted and trusted third-party payment providers. We do not store or have access to your full payment card details at any time.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email.

If you do not receive this email, please contact our support team: support@charivelle.com

Payment Verification

In some cases, we may require additional verification to ensure the security of transactions.

This may include:

  • Confirming identity

  • Verifying payment details

We reserve the right to delay or cancel orders if fraud or unauthorised activity is suspected.

Failed or Declined Payments

If your payment is declined, please:

  • Check your payment details

  • Contact your bank or payment provider

  • Try an alternative payment method

Orders will not be processed until payment has been successfully completed.

Refunds

Refunds are issued in accordance with our Returns & Refund Policy.

Approved refunds will be returned to the original payment method used at checkout.

Contact Information

If you have any questions regarding payments, please contact us:

Email: support@charivelle.com

Phone: +17867356150

Company Information

Company Name: Waynz AB
Brand: Charivelle
Company Number: 559494-7730
Company Address: Åbygatan 1, Norrköping, 602 18, Sweden

Customer Care Hours

Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time - ET)
Saturday & Sunday: Closed

We aim to respond to all inquiries within 24 hours during business hours.

Thank you for choosing Charivelle.
Where calm living meets timeless comfort.

Contact Us Here!