Complimentary Shipping
Refund policy
30-Day Easy Returns
At Charivelle, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is easy and our client support team will assist you.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The customer is responsible for the cost of return shipping. This applies if the wrong product was ordered, the item no longer suits their preferences, or they simply wish to return the item. Original shipping costs are non-refundable.
How to Return an Item
Contact Us: Email our team at support@charivelle.com with your order number and reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges: Looking to exchange for a different product or alternative item? We’re happy to help. Simply contact our support team, and we’ll assist you with the process.
Non-Returnable Items: For hygiene and safety reasons, certain products may not be eligible for return. Any non-returnable items will be clearly stated within the product description.
For More Information
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information
For any questions regarding returns or refunds, please contact our team:
Email: support@charivelle.com
Phone: +17867356150
Company Information
Company Name: Waynz AB
Brand: Charivelle
Company Number: 559494-7730
Company Address: Åbygatan 1, Norrköping, 602 18, Sweden
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time – ET)
Saturday & Sunday: Closed
We strive to respond within 24 hours during our customer service hours.
Thank you for choosing Charivelle.
Where calm living meets timeless comfort.
